The John Betlem Heating & Cooling, Inc. team has been creating satisfied customers for over 80 years. We believe our best reviews come from the people we serve – our customers. We encourage you to talk about your experience with us. Please review the testimonials below to see for yourself what other customers are saying about the services we offer. Then click the links here to leave one of your own!

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"Marty was very nice and did a great job!"

C.C. - Irondequoit, NY


"Marty was excellent, Professional, explained everything to us, and took care of everything we needed. "

A.F. - Rochester, NY


"Colin did a very nice job."

T.B. - Victor, NY


"Always happy to do business with Betlem. Nick our technician was great and efficient. Always pleased with service and product. Thank you. "

S.C. - Ontario, NY


"Far too often we see companies trying to upsell a solution rather than provide the right solution to the customer. Phil took the time to investigate and understand the issue we were having with our boiler. It would have been easy for him to just provide a complete replacement upsell option but instead, he spent the time to really understand the unique issue we were having and provided three options, including a full replacement, and discussed the pros and cons of each option. Making it much easier for us to make a decision. I have rarely seen this level of genuine concern for the customer.... a very pleasant surprise. I'll be using John Betlem for years to come for all our HVAC needs."

T.M. - Canandaigua, NY


"Collin was great! He got to my house quickly and had the problem resolved in minutes. We talked about options for caring for my furnace or getting a new one because mine is a dinosaur 🙂 love this company! "

T.M. - Macedon, NY


"Leslie was professional, friendly, and thorough."

D.P. - Rochester, NY


"Great response and Communication with both the company employees and the workers that come to the house all with great respect and great job done by everyone."

R.B. - Rochester, NY


"Very pleased with the service after the sale. The service people have always been very professional and knowledgeable."

T.W. - Rochester, NY


"Our Technician, Todd - figured out and fixed a long-standing heating issue. Everything has been great ever since."

U.W. - Webster, NY


"Steve was excellent! "

P.F. - Fairport, NY


"I could not be more pleased. "

D.F. - Webster, NY


"Very professional salesperson, office staff, and technician. The new furnace was installed timely. Overall an excellent experience! "

S.H. - Rochester, NY


"Dawson and Spencer were great, did good work and quickly. 10/10"

M.P. - Williamson, NY


"Great company, excellent products, and customer service!"

H.P. - Rochester, NY

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