About John Betlem

John Betlem Heating & Cooling, Inc. has been meeting the home comfort needs of the Rochester, N.Y. area for more than 80 years. The company, which was started in the 1940s by John Betlem and spans three generations, has grown to serve the city of Rochester, Monroe County, and the surrounding areas. Dedicated team members and a loyal customer base have both been paramount to the company’s success.

John Betlem started the company in 1941, and John Betlem Heating & Cooling, Inc. grew from there. Today, they remain a family-operated company and serve all of Rochester and Monroe County, as well as parts of Wayne, Ontario, Genesee, Livingston and Orleans Counties. As a complete HVAC company, John Betlem offers a number of services, from repairing and installing furnaces, generators and air conditioning units, to performing home energy assessments, to offering preventive maintenance programs.

Currently, John Betlem Heating & Cooling caters primarily to the residential market. They focus mainly on the replacement of pre-existing units as opposed to new construction. The company currently employs 70 and operates a fleet of 56 vehicles. Technicians are highly trained at the John Betlem Institute, an on-site educational center that provides apprenticeship training.

The company specializes in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings. They take special pride in the craftsmen they train and employ–a fact customers notice immediately in the attitude and integrity technicians bring to the job site. The entire company works hard to make the customer experience both hassle-free and enjoyable.

To learn more about John Betlem Heating & Cooling, Inc., stop by our showroom located at 806 Linden Ave, Rochester, NY, or give us a call at (585) 326-4767.

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John Betlem’s Mission Statement & Values

Kathy Betlem said that the company has built its business based on a strong mission statement, one in which the customer is the primary focus. “’Whatever it takes’ is both our philosophy and our call to action. Success begins and ends there,” Betlem said. “With all things being equal, it is the human element of our business that separates us from the competition. It is the single most important component for delivering superior customer service, and the one we have the greatest ability to affect.”

As a successful business, one of the most important things John Betlem Heating & Cooling, Inc. does is to give back to the community. Each month, the company participates in a monthly charity draw, where they randomly draw the name of a local charity and then donate to that cause. In the past, their monthly charity draw has helped JDRF, GiGi’s Playhouse, and Wounded Warriors. They are an active supporter of The Shepherd Home, Breast Cancer Coalition of Rochester, and Equicenter. Additionally, the company supports such community organizations as the Rotary and sponsors local racing, hockey, and baseball teams.

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As a Carrier Factory Authorized Dealer, our employees are knowledgeable in the latest equipment from Carrier, and how their products can solve your heating and cooling needs.  Our technicians participate in on-going education and training from Carrier, to ensure they can install or repair any Carrier system quickly and effectively.

Professionalism You Can Trust

Our employees see earning your trust as a big responsibility.  To ensure that we at John Betlem Heating & Cooling are best prepared to meet your needs, we have affiliated ourselves with the top industry organizations.  We incorporate their best practices with our approach to customer service to provide unmatched service.  Here are some of the organizations we work with:
nate-logoNorth American Technician Excellence, or NATE, is the nation’s largest non-profit certification organization for heating and air conditioning technicians. NATE is the certification organization governed, owned, operated, developed and supported by the entire HVACR industry.  We are proud to say our technicians follow the best practices put forward by this organization.
bbb-logo1Nearly 400,000 local businesses in North America support the BBB, and John Betlem Heating & Cooling is proud to be one of them.  The BBB collects and provides free business reviews on more than 4 million businesses to over 100 million requests from consumers.  Our stellar grade from the BBB reflects our commitment to customer satisfaction.
nyserda-logo1The New York State Energy Research and Development Authority (NYSERDA), is a public benefit corporation, offering objective information and analysis, innovative programs, technical expertise, and funding to help New Yorkers increase energy efficiency, save money, use renewable energy, and reduce reliance on fossil fuels.  We know our customers want to save money on their bills while protecting the environment.  We feel the same way.  You can trust we consider the most energy efficient solutions when we suggest heating and cooling solutions.

Trust John Betlem for your heating, cooling and electrical needs in the Rochester, NY area.


Community Service: Philanthropy, Volunteer Work and Donations

John Betlem is a part of your community. Our staff love to participate in and give back to the community. Each month a team member recommends a charity. The team then donates from $250-$10,000 to the organization to show support. Below are Some of the organizations the John Betlem team has donated to or volunteered with.

2023 Donations

  • Volunteering at Casino Night at the Dream Factory
  • $10,000 Donation at the 27th Annual Lollypop Farm the Humane Society of Greater Rochester Telethon

2022 Donations

  • Miracle Field of Greater Rochester
  • JDRF Upstate NY (yearly donations made 2020-2022)
  • Willow Domestic Violence Center of Greater Rochester
  • Bikers against child abuse – BACA (yearly donations made 2020-2022)
  • Junior league of Rochester (2021 & 2022)
  • Center 4 Hope

2021 Donations

  • GIGI’s playhouse
  • Golansano Children’s Hospital (2020 & 2021)
  • Wounded Warrior Project
  • Parkinson’s foundation
  • National kidney foundation (2020 & 2021)
  • Honor flight Rochester


How can the John Betlem team help me?