About John Betlem
John Betlem Heating & Cooling, Inc. has been meeting the home comfort needs of the Rochester, N.Y. area for more than 80 years. The company, which was started in the 1940s by John Betlem and spans three generations, has grown to serve the city of Rochester, Monroe County, and the surrounding areas. Dedicated team members and a loyal customer base have both been paramount to the company’s success.
John Betlem started the company in 1941, and John Betlem Heating & Cooling, Inc. grew from there. Today, they remain a family-owned-and-operated company, and serve all of Rochester and Monroe County, as well as parts of Wayne, Ontario, Genesee, Livingston and Orleans Counties. As a complete HVAC company, John Betlem offers a number of services, from repairing and installing furnaces, generators and AC units, to performing home energy assessments, to offering preventive maintenance programs.
Currently, John Betlem Heating & Cooling caters primarily to the residential market. They focus mainly on the replacement of pre-existing units as opposed to new construction. The company currently employs 70 and operates a fleet of 56 vehicles. Technicians are highly trained at the John Betlem Institute, an on-site educational center that provides apprenticeship training. Robert Betlem and his children own John Betlem Heating & Cooling.
The company specializes in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings. They take special pride in the craftsmen they train and employ–a fact customers notice immediately in the attitude and integrity technicians bring to the job site. The entire company works hard to make the customer experience both hassle-free and enjoyable.
Kathy Betlem said that the company has built its business based on a strong mission statement, one in which the customer is the primary focus. “’Whatever it takes’ is both our philosophy and our call to action. Success begins and ends there,” Betlem said. “With all things being equal, it is the human element of our business that separates us from the competition. It is the single most important component for delivering superior customer service, and the one we have the greatest ability to affect.”
As a successful business, one of the most important things John Betlem Heating & Cooling, Inc. does is to give back to the community. Each month, the company participates in a monthly charity draw, where they randomly draw the name of a local charity and then donate to that cause. In the past, their monthly charity draw has helped JDRF, GiGi’s Playhouse, and Wounded Warriors. They are an active supporter of The Shepherd Home, Breast Cancer Coalition of Rochester, and Equicenter. Additionally, the company supports such community organizations as the Rotary and sponsors local racing, hockey, and baseball teams.
To learn more about John Betlem Heating & Cooling, Inc., visit them online at johnbetlem.com, stop in their showroom located at 806 Linden Ave, Rochester, NY, or give them a call at (585) 271-8888.
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