ROCHESTER, N.Y., June 14, 2018 – Kathy Betlem, VP and General Manager of John Betlem Heating & Cooling, Inc., proudly announces that her company has been chosen as a 2018 Carrier President’s Award recipient.
John Betlem founded John Betlem Heating & Cooling, Inc. in 1941. Today, they remain a family-owned-and-operated company, and serve all of Rochester and Monroe County, as well as parts of Wayne, Ontario, Genesee, Livingston and Orleans Counties. As a complete HVAC company, John Betlem offers a number of services, from repairing and installing furnaces, generators and AC units, to performing home energy assessments, to offering preventive maintenance programs. They provide their customers with Carrier heating and cooling products, and are a Carrier Factory Authorized Dealer.
The Carrier President’s Award recognizes Carrier dealers who exemplify leadership and management, customer satisfaction, expertise, business growth and operational excellence. The Carrier President’s Award is the company’s highest dealer honor. This annual award is designed to encourage self-analysis and reward individuals who have exceeded high expectations, not only as a Carrier dealer, but also as a Carrier Factory Authorized Dealers. Recipients serve as role models, sharing “best practices” to help cultivate excellence across the dealer group.
Kathy Betlem said that John Betlem has built their business based on a strong commitment to core values, including honesty, integrity, and one hundred percent satisfaction with every customer. “’Whatever it takes’ is both our philosophy and our call to action. Success begins and ends there,” Betlem said. “With all things being equal, it is the human element of our business that separates us from the competition. It is the single-most important component for delivering superior customer service, and the one we have the greatest ability to affect.”
To learn more about John Betlem and its heating and cooling products and services, call (585) 271-8888.