Having a Reliable Heat Pump Will Keep You Warm This Winter.
Heat Pumps are extremely versatile - they both heat and cool your home. They operate by moving rather than generating heat and, therefore are more efficient and environmentally friendly.
Are you looking for heating and cooling in one ultra-efficient package? Then you might want to consider a heat pump from John Betlem Heating & Cooling. Heat pumps work by transferring hot air instead of burning fuel to heat your home, which helps them provide higher efficiency. When you count on John Betlem to install a heat pump in your Rochester, NY area home, you'll enjoy home comfort year round - as well as savings on your utility bills.
Schedule OnlineWe Service All Brands and Models
If you have a heat pump already installed in your Rochester, NY home, you should know that John Betlem Heating & Cooling can service and repair any make or model of heat pump on the market today. Our skilled technicians have been specially trained to know heat pumps from top to bottom, and can provide you with professional, expert heat pump installation, maintenance and repairs. At John Betlem, we want to help you with any heat pump need you might have, so that you and your family enjoy maximum comfort, no matter what the weather outside.
100% Satisfaction Guarantee
At John Betlem, we’ve been in the business of home comfort since 1941, and we think the main reason for this is the excellent customer service we’ve always provided. When it comes to installing, maintaining or repairing the heat pump in your Rochester, NY home, you can rely on John Betlem to finish the work requested to your complete satisfaction – in fact, we never consider the job done until you’re entirely happy with the work we’ve done for you. For your convenience, we’re pleased to offer a number of heat pump products and services. You can choose from:
At John Betlem Heating & Cooling, we want you to know that we mean business when it comes to your satisfaction. We back everything we do with our 100% satisfaction guarantee. Compare our guarantee with the limitations, the exclusions and the fine print that other companies often use to back their work - others typically guarantee just the functionality of the equipment, not your satisfaction with the process or that the finished job meets your expectations. It's that commitment to our customers that has allowed John Betlem to grow throughout the Rochester, NY area year after year, with many more satisfied customers time after time.
Frequently Asked Questions
The average lifespan of a furnace is typically 15 to 20 years, depending on factors like maintenance, usage, and furnace type. Gas furnaces, electric furnaces, and high-efficiency models such as those rated by ENERGY STAR tend to have varying service lives based on build quality and installation standards.
The 20 degree rule for heat pumps is a rule of thumb that says an air source heat pump system works best when the outdoor temperature is within about 20 degrees of your indoor thermostat setting. If your home is set to 70°F and the temperature outside drops into the very low 20s or teens, the heat pump may struggle to pull enough heat from the outside air on its own.
When that happens, the system usually brings on auxiliary heat or electric resistance heat, which uses much more electricity. In a colder climate like Rochester, NY, this is why many homes use a dual fuel system that combines a heat pump with a gas furnace, or have well designed backup heat.
The 20 degree rule is not a hard limit or a code requirement. It is simply a guideline that helps homeowners understand when efficiency drops and when supplemental heating becomes more important. An HVAC contractor like John Betlem Heating & Cooling can size and design a heat pump system that fits local winter conditions.
One of the main downsides to a heat pump is reduced efficiency in very cold weather. An air source heat pump works by pulling heat from the outdoor air. When winter temperatures in Rochester, NY drop into the teens, it becomes harder for the heat pump system to extract enough heat, so it often needs backup heat like electric resistance strips or a gas furnace. That can increase energy use and utility bills.
Some homeowners also notice that supply air from a heat pump feels cooler compared to a gas furnace, even when the thermostat is set correctly. This can make the home feel less comfortable in the dead of winter.
Upfront installation costs for a high efficiency heat pump, especially a variable speed or cold climate model, can be higher than a standard air conditioner and furnace combination. An HVAC contractor like John Betlem Heating & Cooling can help you compare costs and comfort between a heat pump system and a traditional gas furnace or dual fuel system.
For most homes, it is not that a heat pump suddenly stops working at a certain temperature, but that it becomes less efficient and relies more on backup heat. A standard air source heat pump often starts to struggle when the outdoor temperature drops into the low 20s Fahrenheit or below. At that point it may need frequent help from electric resistance heat or a gas furnace to keep your thermostat setpoint.
Modern cold climate heat pumps can continue providing heat at outdoor temperatures close to 0°F and in some cases below that, but their efficiency, measured by HSPF or COP, still drops as it gets colder. In a winter climate like Rochester, NY, many homeowners use a dual fuel system that pairs a heat pump with a high efficiency gas furnace for the coldest days.
An HVAC contractor such as John Betlem Heating & Cooling can look at your home, equipment model, and balance point to explain how your specific heat pump will perform in low temperatures.
Most heat pumps have a life expectancy of about 12 to 15 years, although some well maintained systems can last up to 20 years. The actual lifespan depends on the quality of the heat pump, how often it runs, and whether it receives regular HVAC maintenance. In a colder climate like Rochester, NY, a heat pump system works harder in both heating and cooling seasons, which puts more wear on components such as the compressor, outdoor fan motor, and reversing valve.
As a heat pump ages, its efficiency ratings, such as SEER for cooling and HSPF for heating, often decline. You may notice higher energy bills, more frequent HVAC repair calls, longer run times, or uneven temperatures throughout your home.
Annual tune ups that include checking refrigerant charge, cleaning the outdoor coil, inspecting electrical connections, and verifying defrost operation can help extend the life of your heat pump. An HVAC contractor like John Betlem Heating & Cooling can evaluate your current heat pump system and advise whether continued repairs or a new high efficiency heat pump is the better long term choice.
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